The days of paying a huge monthly cable bill for a pre-packaged bundle of shows you don’t watch may soon be over, and just about everybody realizes it except for the cable companies.

Consumers no longer need to be at the mercy of cable companies, paying for stations and programming they don’t watch. It’s time for cable companies to realize that their business model has been rendered obsolete by a company that is renown for putting the entertainment industry on its head; Apple.

With the iPad, Apple may soon revolutionize how TV is delivered, much like it did with the music industry. Apple is promoting content through its iPad bookstore where publishers can use it as storefront to deliver content. This approach is similar to Amazon’s Kindle, but goes far beyond Kindle’s limited scope as a single use tool for reading. Through the iPad, consumers will not only be able to download books, but also movies and TV programming.

Cable companies are no longer the only source of on-demand content, as in years past. With the advent high-speed wireless delivery, consumers can find the programming they want, when they want it, through a variety of VOD (video on demand) services. The Wall Street Journal reports Hulu, YouTube, iTunes, are just some options consumers are navigating. Netflix is staying abreast of the changing dynamic of content delivery. They changed the video rental business by not adopting a bricks and mortar business model to compete with Blockbuster, which is close to becoming bankrupt, but instead incorporating a low-cost, convenient mail/internet process.  Interestingly, Netflix is also moving away from physical delivery of DVDs by mail to streaming movies and video directly to game consoles and devices, bypassing cable boxes entirely. In addition, the video provided includes a depth of content (director interviews, plot analyses, criticism, reviews) not available through cable access.

The issue isn’t content, but delivery. The days of must-buy bundles delivered by cable companies is on the wane. Victim of the new kid on the block iPad, whose flexible, portable, interactive access to broadband web, provides a far richer experience. The Harvard Business Review notes the iPad and a good internet connection is all the consumer needs for their entertainment.

Can the cable companies reinvent their business model and remain relevant to in this dynamic industry? Or are they doomed to go the way of music industry, where fans took advantage to purchase — or steal — one hit single off an otherwise mediocre album. Why buy the whole package when you can get only what you want, when you want it?

Roger Bannister’s name may not be a household name, but still turns heads at road races and track and field events as the first man to break the 4-minute-mile barrier way back in 1954.

Why should we lowly marketing gurus care about a 4-minute-mile?  Because they told him it couldn’t be done. They – doctors and scientists and even his fans – said it was impossible. To which Roger Bannister said, ‘I don’t think so.’

Actually, I don’t know exactly what he said, because I was barely walking, let alone running, in 1954. But as a small business owner and a consultant, advisor, marketer, and cheerleader for countless others, I know what happens in the pit of my stomach and to the hair on the back of my neck when they tell me something I want to do is impossible. I turn defiantly away and figure out how — exactly how — I can get the job done, on time and on budget. And so should you.

Do the work. Then do some more. Research, reinvent, reduce, remake and realize your impossibilities. Visualize your success. This is not new-age hogwash: it’s science.

Roger Bannister was systematic and methodical in his approach to achieving the impossible. He devoted countless hours to research, theory and practice. He immersed himself in the study of human physiology. And where he took his physical being, his mind followed. He used mental imagery to visualize success, and in doing so, reached his goal of being the first to break a 4-minute-mile.

What’s your business goal? Do you have a strategic plan to reach it? Or did someone, somewhere, tell you it was impossible?

It’s over: 2009 is thankfully gone and 2010 is ripe and ready for prosperity! Or so we hope. But until economic times change — and fear not, times they are a changin’ — here’s five sure ways to save some serious cash:

1. Look at the phone bill. They all want your business so let them try and get it! With phone companies and voice over IP services like Vonage and Skype, you have options circa George Jetson. Do a little research and compare. You could save hundreds a month!
2. Negotiate. It’s a buyers market and the upside of this horrid economy is that price negotiating is effective and expected. Whether office furniture or office services, it’s your fiscal responsibility to ask “What’s your best rate?” or “How much for cash?” And don’t forget today’s hottest business commodity: barter. Acquiring what you want or need may be as simple as a trade of services.
3. Keep your people happy. Very happy. Bonuses are has-beens for everyone not receiving a bail-out, but your people need to know they are appreciated. You’d be amazed how much coffee and bagels can buy you in good will. And a simple “thank you, you’ve been great” is often priceless in employee and vendor loyalty.
4. Measure your advertising investment. Advertising people (like myself) will tell you the intangible benefit of getting your name out there (unless, of course, you’re Tiger). And it is disconcerting to clients when your ads suddenly disappear from trade journals where you usually advertise. Don’t stop advertising; just spend and choose wisely. Shift some advertising budget to more measurable and cost effective mediums such as on-line marketing.
5. Automate, automate, automate! Systems to keep track of accounting, payroll, travel, and research free up your employees to engage face-to-face in sales activities and inter with customers. (And it’s that face-to-face which is the single most important impact on your bottom line.)

Keep your fingers crossed for a prosperous 2010 and remember to shave costs where you can to get your company where you want to be!

Recently, I was looking to get some work done on my house. Google all you want, but reputation is the only reason people buy — or don’t buy — anything. Ever.

It doesn’t really matter what a company says about itself; it’s what the customers say about the company. And when customers have good things to say, that alone will sell to other customers.

The contractor that caught my eye had a customer letter posted on their website. As a business owner, I know if a client takes the time to write a glowing letter filled with specifics, the company has to deliver. This testimonial had details on the day-to-day expectations, the quality of work, and the timeline. A bit skeptical, I asked for another testimonial. This, too, was a glowing review of recent work the company had done. These former customers were very appreciative and it showed.

From testimonials, I learned this company over-delivered, going above and beyond what was expected. They even did things that didn’t make additional money: like cleaning up each evening and taking home their own garbage. One customer wrote that they even brought their garbage cans to the curb! They just thought it was important to do to keep their customers happy and writing rave reviews.

The competition I had considered also had testimonials, but they were one or two sentences with no details, consisting of “they did a good job” and “very professional,” with a five-star rating attached. Ultimately, I went with the company with testimonials that didn’t look like generic, eBay feedback.

That’s what potential customers are looking for: in-depth, non-canned, honest testimonials. Get that and your reputation will do the rest.

The consensus of Westchester County business leaders is that — no surprise here — 2009 is a year best left behind.

So says the Business Council of Westchester (BCW), arguably the largest and most influential business organization when they released results (Click Here) of the fourth quarter 2009 economic survey, which tracks local business trends and overall confidence rating.

BCW member DataKey Consulting, LLC conducted the research and analysis, providing the results of nearly 150 local CEOs and business leaders on the state of the local economy, citing 68% of responding companies project flat to mostly declining sales for 2009 vs. 2008.

Light at the End of the Tunnel

The slide has stopped with 71% of respondents expecting their revenue to either remain the same or increase over the next six months compared to last quarter. Of those who anticipate growth, 53% have enhanced customer service, 53% reduced expenses, and 22% introduced new and improved products to battle the recession.

“Marketing and advertising are important,” said one business owner who projects growth. “I invest more wisely now than ever before, but delivering high quality output and focusing on customer satisfaction will lead to positive word of mouth, and can be the very best advertising possible.”

Since when is a 52 a good grade?

Overall business confidence has doubled since December ‘08. Out of a possible 100, the Westchester Business Confidence Index for the fourth quarter of 2009 scored a 52 (with 50 being equal number of businesses optimistic as pessimistic). Last year at this time, the confidence score was a dismal 27. In comparison, that 52 is looking better and better.

Recession? What Recession?

Here at InSight Marketing, believe it or not, we’ve seen a significant increase in business. Mostly new businesses ready to direct their marketing dollars wisely. Times are tough, so we offer excellent value; great, if not excellent, word-of-mouth marketing; and teach clients to harness the good in their local economy, which can only bode well for clients, and subsequently our local economy.

Now in shaky economic times, these businesses understand the need to aggressively market to keep their business stable, and more importantly, to be well-positioned for the significant growth when the economy turns around. And it will! Promise.

Every business needs a website. Plain and simple. It’s a brave new world out there, and if you don’t have a website, you’re not living, playing, and you certainly are not working in it.

I don’t care if you’re walking dogs or designing aerospace navigation, your website is window-shopping for any prospective client, employee, or employer. You can hand out business cards and cold call all day long, but few will consider you without a website.

A website makes you legit. Even if you’re just starting out and working out of the trunk of your car, a website is arguably marketing’s best tool in communicating your message. Some basic information your website should provide is who you are; what you do; why you do it; and why you’re best at it! It should provide a number of ways a prospect can contact you.

If you can’t afford to have custom website built for your business, there are inexpensive alternatives to utilize. For example when you register a domain name, at register.com or other domain registration websites, you can choose a pre-coded and formatted website template for a small monthly fee. You must provide text and images, and choices may be limited, but you will now have a site to direct customers and inquiries too. Don’t expect your website to end up on the first page of Google! Most templates don’t include search engine optimization that rank your website to appear first and foremost.

When ready to take your website to the next level of sophistication by including e-commerce, search engine optimization, or redesigning and reworking content, InSight Marketing is well-positioned to make that happen for you.

If you’ve read my other blog posts, you know I am a strong advocate of first developing a marketing plan before you invest money into advertising or other marketing tools.

A marketing plan should have specific goals you want to achieve for your business. But to achieve them, your plan may possibly recommend TV advertising, building an e-commerce website, or going to national trade shows — all costly endeavors.

Your marketing plan may initially be a “blue sky” approach — meaning there are no limiting factors to your ideas or goals. This is an excellent way to start your planning, as you don’t want to limit your initial creative brainstorming. But eventually every “blue sky” meets a cloud. And the cloudiest forecast for ambitious marketing is money — do you have enough marketing dollars to ensure a good shot in achieving your business objectives? If your budget is limited, and you can’t afford to implement your marketing plan in full, then you may need to readjust how ambitious your business goals can be.

Starting an aggressive marketing effort and not having enough money to finish is poor planning. As a pilot, I’ll use this analogy: it’s like flying across the Atlantic with a half tank of fuel. Sure, you’ll make progress, but your plane better have floats because you’ll be landing in the Atlantic, and not in Paris.

Occasionally, I’ll get a call from someone who wants to do some advertising in Westchester to promote their business. I’ll ask them what kind of budget they have, and they often ask, ‘what can I do $10,000?’

Unfortunately, not much. Westchester County, New York is not only an expensive place to live, but also to advertise. You can easily spend 10 times that amount on advertising and it may still not be enough, depending on what you’re advertising, and to what audience.

Okay, so as not to be a total pessimist, what can you do for $10,000? Well that amount could nicely fund a public relations program, which would help build awareness by getting your name out in the marketplace. Don’t ask PR to generate direct sales like advertising, but it could however, generate indirect sales and get your business off to a good start.

With PR and a $10,000 budget, you may not fly across the Atlantic, but you could go to beautiful Bermuda, and that’s not half bad, now is it?

Fighting public opinion can be tough, as McDonalds found out a few years back. Environmentalist groups had been pressuring McDonalds to change from using Styrofoam packaging to paper. They alleged that Styrofoam was contributing to landfill problems because of Styrofoam’s long life.

The President of McDonalds at the time, Ed Rensi, disagreed and hired archaeologists from the University of Arizona to conduct extensive research into the landfills. They concluded Styrofoam had little, or nothing, to do with the impact or contribution of the landfill problem, especially McDonalds packaging.

McDonalds tried to share their findings with the news media, but found it difficult for them to pick it up. It just seemed that it didn’t fit the narrative of what the news media thought was environmentally correct.

After months of trying to change public opinion and the news media, President Ed Rensi angrily realized he just was not going to change public opinion. He ultimately switched McDonalds from Styrofoam packaging to paper packaging.

In April 2009, two Domino Pizza employees videotaped themselves doing some stomach-churning things to food they were preparing, and then compounded their stupidity by posting it on YouTube.

Despite Domino’s identified the store within 24 hours, sterilized everything, and fired the employees, that didn’t stop the video from getting immense exposure on YouTube, Twitter, and ultimately the broadcast and print news media.

Domino’s had to fight fire with fire and used social media to help them do this. First, they had sites remove the offensive video. Secondly, they produced a video of President Patrick Doyle reassuring customers that Dominos was taking the matter seriously. And third, they rolled out their own Twitter account.

By the end of the week, Domino’s had effectively changed the conversation from the disgusting acts of these two individuals, to how well Domino’s had responded to it.

The demonstrates one of the ways social media can be effective in managing one’s brand and reputation online.

While the current recession has hit advertising agencies and mass media outlets hard, the forecast is for mass advertising, such as TV, radio, magazines, and newspapers, to continue to lose its share of overall advertising budgets.

TV is losing viewers, radio is losing listeners, and magazines and newspapers are losing readers. What’s driving this trend is that consumers are trending more towards digital media driven by online content – typified by YouTube, Facebook, online gaming, as well as more and more homes having access to broadband internet connectivity  and its capability to provide an ever-growing and an ever-higher quality of video content.

Another factor that is driving this change is that online advertising tends to be more efficient and more measurable. It’s predicted by Pricewaterhouse Coopers that by 2013, online advertising will grow to 20% of total advertising revenue, up from its current 13%.